Legal
Privacy Policy
How we collect, use, and protect your information
Last Updated: 21st August 2026
Effective Date: January 2025
1. Introduction
ELab Limited ("ELab AI," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or use our AI services.
Contact Information
Company: ELab Limited
Website: www.elab.co.nz
Email: hello@elab.co.nz
Location: New Zealand
2. What Information We Collect
Contact Information
Name, job title, and company name
Email address and phone number
Business information relevant to our services
Website Information
IP address and browser type
Pages visited and time spent on our website
Basic analytics data to improve our website
Business Information (When Using Our Services)
Business processes and procedures you share with us
Documents and information needed to configure AI solutions
Communication history and meeting notes
Usage data from AI systems we implement
Billing Information
Billing contact, company name, plan, and invoice records for subscription products
Payment method details processed by Stripe. We do not store full card numbers
3. How We Use Your Information
Primary Purpose: We use your information to provide AI advisory services, implement AI solutions, and communicate with you about our services.
Service Delivery
Providing AI consultation and implementation services
Configuring AI systems for your specific needs
Providing ongoing support and maintenance
Improving our AI solutions based on real-world usage
Communication
Responding to your inquiries
Sending service updates and important information
Occasional marketing communications (you can opt out anytime)
Business Operations
Managing our relationship with you
Invoicing and payment processing
Improving our website and services
Complying with legal requirements
4. Information Sharing
AI Platform Providers
When implementing AI solutions, we may use services from:
OpenAI, Anthropic, Google, Microsoft, or Amazon
These platforms process data according to their enterprise terms
Your data is not used to train their general models
Service Providers
We may share information with trusted partners who help us:
Host our website and services
Process payments. Stripe processes subscription payments under Stripe's privacy policy. Card numbers are handled by Stripe, not stored by ELab AI
Send communications
Provide customer support
Legal Requirements
We may disclose information if required by law or to protect our rights and safety.
We never sell your personal information to third parties.
5. Data Security
We take reasonable steps to protect your information, including:
Using secure connections (HTTPS) for our website and services
Storing data with reputable cloud providers
Limiting access to your information to authorised personnel only
Regular backups and security updates
AI System Security
Using secure APIs when connecting to AI platforms
Ensuring client data is kept separate and confidential
Following security best practices for AI implementations
While we implement reasonable security measures, no system is 100% secure. We cannot guarantee absolute security of your information.
6. Your Rights
You have rights regarding your personal information, and we're here to help you exercise them.
Access
Ask us what information we have about you
Correction
Request corrections to inaccurate information
Deletion
Request deletion of your information (where possible)
Opt-Out
Unsubscribe from marketing communications
How to Exercise Your Rights
Contact us at hello@elab.co.nz with "Privacy Request" in the subject line. We'll respond within a reasonable timeframe.
Marketing Communications
You can unsubscribe from our marketing emails at any time by:
Clicking the unsubscribe link in our emails
Emailing us at hello@elab.co.nz
7. Data Retention
We keep your information for as long as needed to provide our services and meet legal requirements:
Contact Information: Until you ask us to delete it or we no longer have a business relationship
Service Data: For the duration of our service agreement plus a reasonable period for support
Website Analytics: Typically 12 to 24 months
Financial Records: As required by New Zealand law (typically 7 years)
8. Contact Us
Questions About This Policy?
Email: hello@elab.co.nz
Subject Line for Privacy Requests: "Privacy Request"
Website: www.elab.co.nz
Privacy Complaints
If you're not satisfied with how we handle your privacy concerns, you can contact the New Zealand Privacy Commissioner at privacy.org.nz.
Changes to This Policy
We may update this Privacy Policy from time to time. If we make significant changes, we'll let you know by email or by posting a notice on our website.
International Users
If you're located outside New Zealand, please note that your information may be transferred to and processed in New Zealand, where our servers and business operations are located.
This policy applies to ELab Limited and our website www.elab.co.nz
© 2025 ELab Limited. All rights reserved.