Privacy Policy
How we collect, use, and protect your information
Last Updated: January 2025
Effective Date: January 2025
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1. Introduction
ELab Limited ("ELab AI," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or use our AI services.
Contact Information:
2. What Information We Collect
Contact Information
- Name, job title, and company name
- Email address and phone number
- Business information relevant to our services
Website Information
- IP address and browser type
- Pages visited and time spent on our website
- Basic analytics data to improve our website
Business Information (When Using Our Services)
- Business processes and procedures you share with us
- Documents and information needed to configure AI solutions
- Communication history and meeting notes
- Usage data from AI systems we implement
3. How We Use Your Information
Primary Purpose: We use your information to provide AI advisory services, implement AI solutions, and communicate with you about our services.
Service Delivery
- Providing AI consultation and implementation services
- Configuring AI systems for your specific needs
- Providing ongoing support and maintenance
- Improving our AI solutions based on real-world usage
Communication
- Responding to your inquiries
- Sending service updates and important information
- Occasional marketing communications (you can opt out anytime)
Business Operations
- Managing our relationship with you
- Invoicing and payment processing
- Improving our website and services
- Complying with legal requirements
5. Data Security
We take reasonable steps to protect your information, including:
- Using secure connections (HTTPS) for our website and services
- Storing data with reputable cloud providers
- Limiting access to your information to authorised personnel only
- Regular backups and security updates
AI System Security
- Using secure APIs when connecting to AI platforms
- Ensuring client data is kept separate and confidential
- Following security best practices for AI implementations
While we implement reasonable security measures, no system is 100% secure. We cannot guarantee absolute security of your information.
6. Your Rights
Your Control: You have rights regarding your personal information, and we're here to help you exercise them.
Access:
Ask us what information we have about you
Correction:
Request corrections to inaccurate information
Deletion:
Request deletion of your information (where possible)
Opt-out:
Unsubscribe from marketing communications
How to Exercise Your Rights
Contact us at hello@elab.co.nz with "Privacy Request" in the subject line. We'll respond within a reasonable timeframe.
Marketing Communications
You can unsubscribe from our marketing emails at any time by:
- Clicking the unsubscribe link in our emails
- Emailing us at hello@elab.co.nz
7. Data Retention
We keep your information for as long as needed to provide our services and meet legal requirements:
- Contact Information: Until you ask us to delete it or we no longer have a business relationship
- Service Data: For the duration of our service agreement plus a reasonable period for support
- Website Analytics: Typically 12-24 months
- Financial Records: As required by New Zealand law (typically 7 years)
8. Contact Us
Questions About This Policy?
Privacy Complaints
If you're not satisfied with how we handle your privacy concerns, you can contact the New Zealand Privacy Commissioner at privacy.org.nz.
Changes to This Policy
We may update this Privacy Policy from time to time. If we make significant changes, we'll let you know by email or by posting a notice on our website.
International Users
If you're located outside New Zealand, please note that your information may be transferred to and processed in New Zealand, where our servers and business operations are located.