Terms of Service

1. Acceptance of Terms

Welcome to ELab Limited ("ELab AI," "we," "us," or "our"). By accessing our website at www.elab.co.nz or using our services, you ("you" or "client") agree to be bound by these Terms of Service.

These terms apply to:

• Our website and any content on it
• Our AI advisory and implementation services
• Any communications with our team
• Any tools or platforms we provide access to

2. Our Services

What We Do

ELab AI provides AI enablement services including:

• AI Advisory: Consultation on AI strategy and implementation
• AI Implementation: Setting up AI solutions for your business
• Managed AI Services: Ongoing support and maintenance of AI systems
• Training and Support: Helping your team work effectively with AI

What We Don't Do

• Provide legal, financial, or medical advice
• Guarantee specific business outcomes or ROI
• Take responsibility for your business decisions
• Provide 24/7 technical support (unless specifically agreed)

3. Website Use

Acceptable Use

You may use our website to:

• Learn about our services
• Contact us for business inquiries
• Access resources we've made publicly available
• Read our blog and case studies

Prohibited Activities

You may not:

• Use our website for any illegal activities
• Attempt to hack or disrupt our systems
• Copy our content without permission
• Spam or send unsolicited communications through our forms
• Use automated tools to scrape our website

4. Service Engagement Terms

How We Work Together

For AI advisory and implementation services:

• Contracts: We'll provide a separate service agreement for each project
• Scope: We'll clearly define what we're delivering
• Timeline: We'll agree on realistic deadlines together
• Payment: Terms will be specified in your service agreement

Your Responsibilities

To deliver great results, we need you to:

• Provide accurate information about your business and needs
• Give us reasonable access to systems and people as needed
• Respond promptly to requests for feedback or approvals
• Pay invoices according to agreed terms
• Use AI systems responsibly and within legal boundaries

Changes to Projects

If you want to change the scope of work, we'll discuss it openly and may need to adjust timelines or costs. We'll always get your approval before making significant changes.

5. AI Technology Disclaimers

AI System Limitations

• Not Always Accurate: AI can make mistakes or provide incorrect information
• Requires Human Oversight: You should always review AI outputs before using them
• Learning Systems: AI systems improve over time but may initially have issues
• Data Dependent: AI quality depends on the data and training provided

Your Responsibility

When using AI systems we implement:

• Always review AI-generated content before publishing or sending
• Don't rely solely on AI for critical business decisions
• Ensure AI use complies with your industry regulations
• Maintain appropriate human supervision
• Don't input confidential information unless specifically agreed

Third-Party AI Platforms

We may use AI services from companies like OpenAI, Anthropic, Google, or Microsoft. These platforms have their own terms of service that may also apply to your use.

6. Intellectual Property

Our IP

• ELab AI owns our methodologies, frameworks, and general AI knowledge
• Our website content, branding, and proprietary tools remain ours
• We retain rights to improve our services based on general learnings

Your IP

• You own your business data, processes, and confidential information
• You own any content created specifically for your business
• We don't claim ownership of your business knowledge or trade secrets

Shared Work

For AI systems we build together:

• You typically own the configured system and its outputs
• We may retain rights to underlying frameworks and methodologies
• Specific ownership will be detailed in your service agreement

7. Limitation of Liability

What We're Responsible For

We're committed to:

• Delivering services with reasonable care and skill
• Meeting the specifications we agree to in writing
• Providing support as outlined in our agreements
• Protecting your confidential information

What We're Not Responsible For

We cannot be held liable for:

• Business losses due to AI system outputs or decisions
• Downtime of third-party AI platforms we don't control
• How you choose to use or implement AI in your business
• Regulatory compliance in your specific industry
• Indirect losses, lost profits, or consequential damages

Your Insurance

We recommend maintaining appropriate business insurance to cover your operations, including any AI-related activities.

8. Termination

Ending Our Relationship

Either party can end our working relationship:

• By Agreement: When a project is completed as planned
• For Convenience: With reasonable notice (typically 30 days)
• For Breach: If someone seriously violates these terms
• For Non-Payment: If invoices remain unpaid after reasonable notice

What Happens When We Stop

• We'll help transition any ongoing work reasonably
• You'll pay for work completed up to the termination date
• We'll return or delete your confidential information as requested
• Any AI systems we've set up for you will typically remain yours to use

9. General Terms

Governing Law

These terms are governed by New Zealand law. Any disputes will be resolved in New Zealand courts.

Changes to These Terms

We may update these terms occasionally. If we make significant changes, we'll notify you by email or through our website. Continued use of our services means you accept the updated terms.

Communication

We may need to send you important information about our services. By using our services, you agree to receive these communications by email.

Severability

If any part of these terms is found to be unenforceable, the rest of the terms remain in effect.

Entire Agreement

These terms, together with any specific service agreements, represent our complete understanding. They supersede any previous agreements or understandings.