Terms of Service

Last Updated: 21st August 2026

Effective Date: January 2025

1. Acceptance of Terms

Welcome to ELab Limited ("ELab AI," "we," "us," or "our"). By accessing our website at www.elab.co.nz or using our services, you ("you" or "client") agree to be bound by these Terms of Service.

Using our website or services means you agree to these terms. If you don't agree, please don't use our services.

These terms apply to:

Our website and any content on it
Our AI advisory and implementation services
Any communications with our team
Any tools or platforms we provide access to

2. Our Services

What We Do

ELab AI provides AI enablement services including:

AI Advisory: Consultation on AI strategy and implementation
AI Implementation: Setting up AI solutions for your business
Managed AI Services: Ongoing support and maintenance of AI systems
Training and Support: Helping your team work effectively with AI

What We Don't Do

Provide legal, financial, or medical advice
Guarantee specific business outcomes or ROI
Take responsibility for your business decisions
Provide 24/7 technical support (unless specifically agreed)

Our services are advisory and implementation-focused. You remain responsible for your business decisions and how you use AI in your operations.

3. Website Use

Acceptable Use

You may use our website to:

Learn about our services
Contact us for business inquiries
Access resources we've made publicly available
Read our blog and case studies

Prohibited Activities

You may not:

Use our website for any illegal activities
Attempt to hack or disrupt our systems
Copy our content without permission
Spam or send unsolicited communications through our forms
Use automated tools to scrape our website

4. Service Engagement Terms

How We Work Together

For AI advisory and implementation services:

Contracts: We'll provide a separate service agreement for each project
Scope: We'll clearly define what we're delivering
Timeline: We'll agree on realistic deadlines together
Payment: Terms will be specified in your service agreement

Your Responsibilities

To deliver great results, we need you to:

Provide accurate information about your business and needs
Give us reasonable access to systems and people as needed
Respond promptly to requests for feedback or approvals
Pay invoices according to agreed terms
Use AI systems responsibly and within legal boundaries

Changes to Projects

If you want to change the scope of work, we'll discuss it openly and may need to adjust timelines or costs. We'll always get your approval before making significant changes.

5. Fees and Refunds

Subscription fees are billed in advance and are not refundable for unused time or change of mind, except where the law requires otherwise.

Subscription Products, Including Xero MCP

Paid software subscriptions, including Xero MCP, are billed in advance. Access starts when payment succeeds. Except where applicable law requires otherwise, fees are non-refundable, including for change of mind, unused time, unused organisation capacity, delay connecting Xero or an AI tool, or cancellation during a paid period.

You may cancel at any time from billing. Cancellation stops future charges at the end of the current paid period. No refund, credit, or pro-rata adjustment is given for the remainder of that period. Chargebacks of validly billed fees may be contested and may result in suspension.

The full subscription terms are at app.xero.elab.co.nz/terms. If those terms and these website terms differ on billing or refunds for a subscription product, the product terms apply.

Advisory and Implementation Services

Fees, deposits, and refunds for advisory or implementation work are set in the service agreement for that engagement. Deposits and fees for work already performed are non-refundable except where the agreement or applicable law requires otherwise.

6. AI Technology Disclaimers

AI technology is powerful but not perfect. Please understand these limitations before using our services.

AI System Limitations

Not Always Accurate: AI can make mistakes or provide incorrect information
Requires Human Oversight: You should always review AI outputs before using them
Learning Systems: AI systems improve over time but may initially have issues
Data Dependent: AI quality depends on the data and training provided

Your Responsibility

When using AI systems we implement:

Always review AI-generated content before publishing or sending
Don't rely solely on AI for critical business decisions
Ensure AI use complies with your industry regulations
Maintain appropriate human supervision
Don't input confidential information unless specifically agreed

Third-Party AI Platforms

We may use AI services from companies like OpenAI, Anthropic, Google, or Microsoft. These platforms have their own terms of service that may also apply to your use.

7. Intellectual Property

Our IP

ELab AI owns our methodologies, frameworks, and general AI knowledge
Our website content, branding, and proprietary tools remain ours
We retain rights to improve our services based on general learnings

Your IP

You own your business data, processes, and confidential information
You own any content created specifically for your business
We don't claim ownership of your business knowledge or trade secrets

Shared Work

For AI systems we build together:

You typically own the configured system and its outputs
We may retain rights to underlying frameworks and methodologies
Specific ownership will be detailed in your service agreement

We may create anonymised case studies about our work together (with your permission) to help other businesses understand AI benefits.

8. Limitation of Liability

What We're Responsible For

We're committed to:

Delivering services with reasonable care and skill
Meeting the specifications we agree to in writing
Providing support as outlined in our agreements
Protecting your confidential information

What We're Not Responsible For

We cannot be held liable for:

Business losses due to AI system outputs or decisions
Downtime of third-party AI platforms we don't control
How you choose to use or implement AI in your business
Regulatory compliance in your specific industry
Indirect losses, lost profits, or consequential damages

Liability Cap: To the extent permitted by law, our total liability for any claim is limited to the amount you paid us for the specific service that caused the issue.

Your Insurance

We recommend maintaining appropriate business insurance to cover your operations, including any AI-related activities.

9. Termination

Ending Our Relationship

Either party can end our working relationship:

By Agreement: When a project is completed as planned
For Convenience: With reasonable notice (typically 30 days)
For Breach: If someone seriously violates these terms
For Non-Payment: If invoices remain unpaid after reasonable notice

What Happens When We Stop

We'll help transition any ongoing work reasonably
You'll pay for work completed up to the termination date
We'll return or delete your confidential information as requested
Any AI systems we've set up for you will typically remain yours to use

10. General Terms

Governing Law

These terms are governed by New Zealand law. Any disputes will be resolved in New Zealand courts.

Changes to These Terms

We may update these terms occasionally. If we make significant changes, we'll notify you by email or through our website. Continued use of our services means you accept the updated terms.

Communication

We may need to send you important information about our services. By using our services, you agree to receive these communications by email.

Severability

If any part of these terms is found to be unenforceable, the rest of the terms remain in effect.

Entire Agreement

These terms, together with any specific service agreements, represent our complete understanding. They supersede any previous agreements or understandings.

Questions About These Terms?

Email: hello@elab.co.nz

Website: www.elab.co.nz

Company: ELab Limited, New Zealand

These terms apply to ELab Limited and our website www.elab.co.nz