Letters to Patients
Referral letters, patient information and follow-ups drafted from your templates and records. A staff member checks and sends each one before it reaches a patient.
Healthcare
AI for Healthcare Administration
We map how your organisation runs and build AI into the administration, compliance and coordination around patient care, so clinicians and administrators have more time for patients.
Clinical judgement and patient care stay with qualified professionals. AI works on the paperwork around them, and the people in your first meeting do the work.
Book a CallClients across New Zealand, Australia, Hong Kong and Singapore
The Challenge
Where Healthcare Teams Lose Time
Lean teams fit a growing load of administration around clinical work, under strict rules on patient information.
Administration Around Every Patient
Referrals, letters, scheduling and follow-ups take time from clinicians and administrators. Lean teams fit them in around clinical work, and the backlog grows.
Procedures Held by a Few People
Administrative procedures, referral pathways and policies live with experienced staff. When they leave, the know-how goes with them, and new starters take longer to settle in.
Compliance Paperwork Keeps Growing
Policy updates, incident reports and audit records follow set formats, but someone still writes and files each one by hand.
Free Tools and Patient Data
Staff try free AI tools on personal accounts, and nobody can see what information goes where. With patient data involved, that's a risk the organisation can't carry.
AI prepares drafts and finds information. Qualified professionals make every clinical decision, and a person checks every output before it's used.
How It Works
Controls First, Then One Area at a Time
Each phase has a fixed fee and a clear scope before it starts, with the scope and pace set by the risk of the work.
AI Foundations
3 to 4 weeks
Platform, policy and controls in place before any workflow goes near patient data.
- Your organisation mapped into a roadmap
- An AI platform in your own environment
- A usage policy and your first workflows in use
Implementation Sprints
3 to 6 weeks each
Administration, compliance or coordination, one area at a time, following the roadmap.
- Sources, access and review set in week one
- The process fixed before AI goes in
- Workflows tested, each with an owner
Ongoing Support
After go-live
Workflows and controls kept current as your organisation and the AI tools change.
- 2 to 3 months of tuning after go-live
- Then optional managed AI services
- Your setup kept current as the tools change
What We Build
The Work We Build AI Into
Non-clinical work only, built on your own templates, policies and approved records, with a person reviewing every output.
Policies and Compliance
Policies, procedures and incident reports in one place the team can ask, with the source shown for every answer. Audit records drafted in your format for a manager to review.
Operational Coordination
Scheduling notes, reports and updates between departments prepared from your systems for a coordinator to check, so less time goes on assembling information.
In Their Words
ELab successfully delivered the OT&P insurance agent on our private chat platform, meeting our customised requirements with impressive speed. Security concerns were addressed thoroughly…
Andrew Shek, IT DirectorPractical Questions
Patient Data, Scope and Working Together
We're based in Auckland and work across New Zealand, Australia and Hong Kong, in person and remotely.
Does AI make clinical decisions?
No. We work on administration, compliance and coordination, not diagnosis or treatment. Clinical judgement and patient care stay with qualified professionals.
How do you protect patient information?
We agree approved sources, user access and review points before any workflow goes live. The platform runs in your own environment, patient information stays off free consumer AI tools and every workflow has an owner.
Have you worked in healthcare before?
Yes. For OT&P Healthcare in Hong Kong, we delivered an insurance agent on its private chat platform, built to its requirements, with its security questions worked through first.
Which AI tools do you work with?
Claude, ChatGPT or Microsoft Copilot, whichever fits your environment and your privacy requirements. We set up your policies and workflows to work across whichever tools your team uses.
What does it cost?
AI Foundations and each implementation sprint have a fixed fee, agreed before work starts.
A Good Place to Start
Bring the Work You Want to Improve
Thirty minutes on the administration your team wants to improve and the controls it needs. No preparation or project brief needed.
Book a Call hello@elab.co.nz